Terms And Conditions

  1. Order confirmation and cancellation

    • Presentation of the Goods is provided by the “Volute Instruments” on website or in other form of advertisement.
    • As the buyer places the order through our website, email or telephone (whatsApp), an order confirmation email will be sent to the buyer asking for payment (in case of Direct Bank Transfer or Western Union) or buyer pays amount through debit card, credit card, paypal or any other online method of payment (in case of online payment through payment gateway of  this site). Once the buyer has paid the total amount of purchase [price + shipping charges + taxes (if any)], the order shall be considered confirmed. After the confirmation of receiving payment on our side, manufacturing process will be started (if not available in stock). Once manufacturing of ordered goods is started, it cannot be canceled and buyer has to take the delivery of the goods however if the buyer cancels order in the specific time period, it could be canceled on the full discretion of “Volute Instruments”. Specific time period starts after confirmation of order and ends before the beginning of manufacturing process (usually 24 hours).

  2. Minimum Order Quantity(MOQ)

    • Minimum Order Quantity requirements apply in all cases; for general instruments our MOQ is 1(One) instruments whereas for special items we decide on a case to case basis.

  3. Price

    • The Price shown on the Supplier’s (Volute Instruments) website is approximate. It can be changed due to taxes, legal changes, exchange rate and other reasons. Price does not include shipping or transport charges, insurance, custom charges or duties and other.
    • The price is individually calculated based on Buyer’s order. Price includes price of Goods, Services and other fulfillment.
    • “Volute Instruments” may change price at any time. Price change shall apply to all Orders accepted after the effective date of a price change. Buyer is informed about the price change in advance.

  4. Payment

    • Buyer will pay whole amount of goods ordered (as mentioned in invoice) in advance. However in case of bulk purchase company may receive payment in proportions that would be decided by the company depending upon the situation.
    • If the payment of goods ordered is not realized within 5 working/business days of confirmation of order, the “Volute Instruments” is entitled to cancel the order without prior notice to buyer.
    • The company (Volute Instruments) will begin the manufacturing process right after the clearance of payment.
    • The company transfers the property right after proper payment of the purchase price.

  5. Delivery

    • The company delivers goods at named place chosen by the Buyer. Delivery or shipping charges by carrier (shipping company) is paid by Buyer.
    • All standard shipments of the goods/products are made by “DHL” courier service. DHL is a world-class highly trust-able courier company that delivers goods in 6 to 10 working days averagely depending on the region of delivery.
    • Custom clearance is NOT our responsibility when the order is shipped. It is customer/buyer’s duty to deal with DHL and Customs. International Buyers are responsible for their country’s taxes and duties when receiving packages. We are NOT responsible for any fees relating to international customs. Also we are NOT responsible for any delays in customs clearance in the buyer’s country.
    • Shipping Time for products available in stock will be 4-6 Working days, whereas for items not in stock is roughly 20-30 days depending upon order size and the nature of instruments. This Shipping period is significantly reduced once our customer becomes regular and we start to maintain customer specific inventory at our facility.
    • Acceptance of the Goods/Products must be confirmed through Email, whatsApp or any other form of communication. The Buyer is obliged to check the condition of the item of the purchase immediately after acceptance. Damages or other defects, (not caused by the delivery) of the item of purchase must be reported to the “Volute Instruments” immediately.

  6. Warranty

    • The “Volute Instruments” warrants that the object of the purchase will have the usual features for the certain period of time (guarantee period) and will be eligible to use. The guarantee period for Goods/Instruments is 12 months. The guarantee period starts from the day of reception of the goods. This guarantee applies only when goods/products/instruments are used for their intended purpose. Guarantee period of 1 year is applicable on all instruments against rust, corrosion, pitting or any other manufacturing related defect.
    • From the warranty are excluded damages, occurred in guarantee period, caused by external events, third party or force majeure. Especially are excluded defects caused: a) improper or inadequate action, handling, storage, operation or use contrary to manuals, instructions and rules. b) Modifications and repairs made by the Buyer or third person. e) Natural elements or force majeure.
    • Repair, alterations or modifications of any product by the buyer or any third party not authorized by the “Volute Instruments” or abuse of products (physical or chemical) will result in immediate loss of warranty.
    • The duration of the guarantee period is proved by acquiring document (invoice etc.) with date of reception. In case of not proving the duration of the guarantee period the company is not responsible for damages.
    • The Buyer is obliged to handle and dispose with the goods with required care. The Buyer is obliged to announce the damages without undue delay. The Buyer is obliged to announce the hidden defect without delay, immediately when he found it out, but no later than 12 months from reception of Goods. The Buyer notifies the damages in written form and sends snaps or pictures of defective goods pointing out defects as proof through email or any other communication channel. In the event that the Buyers delivers a faulty item to the company’s office or is obliged to protect it and to prevent damages. The delivery must be marked as “claims/reclamation” and must contain at least the claimed object of purchase (including accessories), a copy of the purchase receipt or invoice, a detailed description of the defect and the time of discovery.
    • The Supplier/company will verify the legitimacy of the claim without undue delay, but no later than 5 days from reception of the claim. If the Supplier accepts the claim, he is obliged to remove defects without undue delay, if possible within 30 days.
    • If not agreed otherwise, the Supplier removes the defect by repairing the object of the purchase or by the delivering missing parts. The Supplier can also remove the defects by delivering new product. If this kind of removing is not possible, the Supplier offers discount.
    • If the Supplier doesn’t accept the claim (it is not legal liability or warranty), he is authorized to charge the costs for the verification of the claim. The Buyer is obliged to pay the costs by the due date in invoice delivered by the Buyer. The Supplier also advises to the Buyer the method, price and timing of the removal of the defect and can offer the removal for the financial compensation.

TERMS OF SERVICE

OVERVIEW

This website is operated by Volute Instruments. Throughout the site, the terms “we”, “us” and “our” refer to Volute Instruments. Volute Instruments offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any controls nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please read our privacy policy available on our site.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Volute Instruments , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Volute Instruments  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@voluteinstruments.com.